The assignment was to critique a site for its usability from its organizational structure and apply some best practices of user interface structural patterns in a quick redesign.
I hope that the designer of this site isn’t attached to their design. As a designer, I…
This UX research and design project came about from a combination of experience taking my kids to the doctor and a product design exercise suggestion from Artiom Dashinsky’s weekly newsletter (which you should totally subscribe to!) His challenge was to redesign the check-in experience at the doctor. I wanted to go beyond just checking in and look at how a patient’s communication with receptionists, nurses and doctors are recorded and shared (or not) and how that could be improved.
FamilySearch is a non-profit organization dedicated to helping people discover their family tree. Because of diasporas throughout human history spanning the globe, a person’s family makeup is complex and likely touches several countries speaking different languages. FamilySearch has a goal to make all historical records searchable regardless of language spoken. For FamilySearch’s first ten languages, this was challenging, but straightforward. Expanding the site into an additional 30+ languages in a single year was challenging enough, but there also had to be content in those languages.
Most of my career has been spent building and managing tools designed to be used for fellow employees to aid them in creating marketing content, build the company website and access creative assets. For the first bit, I created training documents and videos to aid users in navigating the tools. View and download numbers showed that the tool was only being used by a small percentage of users. I wanted to discover where my users were coming from, and meet them there, becoming a bridge for them to accomplish objectives and achieve company goals.